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Yealink User Guide
Table of Contents
Phone Layout Links
Button Summary
Making a Call
Via Handpiece
Lift hand piece
Dial telephone number
Via Speaker
Press Speaker key
Dial telephone number
Via Headset
Press Headset key
Dial telephone number
NOTE:
Pressing # or the SEND soft key after dialling the telephone number will speed up the process
‘0’ is not required for an outside line, just dial the number eg: 0412345678
Making a call When Phone is Ringing
Press X to silence incoming call to be able to make outgoing call.
Via Handpiece
Lift hand piece.
Via Speaker
Press Speaker key.
Via Headset
Tab Content
Answering a Call
Via Handpiece
Lift hand piece.
Via Speaker
Press Speaker key.
Via Headset
Press Headset key.
To pick up a Ringing Extension
If you have a button programmed with the extension number is ringing.
Press the flashing Button assigned with the Extension number of the extension that it is ringing.
If your handset doesn’t have a button programmed with the ringing extension.
Dial *88
Extension number.
If you need to finish a call and pick an Incoming call.
If you are in a call and you need to hang up and pick the incoming call, just press the X button below the Arrow Pad.
To Transfer a Call
While on the call you don’t need to press transfer or hold, just press the name of the handset you want to transfer the call, wait for the user to answer, announce the call, and then hang up.
The call will be put through.
To Transfer a call using the transfer feature
While on the call Press transfer.
Then press directory.
2
1
Search
Look for the person’s name you would like to call.
Press Supervised Transfer.
Transferring a call to an external number
With a call in progress
Press Transfer soft key.
Dial telephone number – 0412 345 678.
Press # or Send soft key (optional)
Announce call (optional)
Press Transfer soft key to complete the transfer.
or
Hang up call.
Cancelling a Transferred Call
With a call in progress
Press Transfer soft key.
Dial telephone number or extension number.
Press # or Send soft key (optional)
Announce call (optional)
To cancel transfer and return to original caller press flashing line key (typically line key 1) or press the X button below the arrow pad.
How to forward your extension
To Forward your calls to a mobile phone or another extension.
Dial *71
Enter Mobile or Extension number.
E.g. *71 04XX XXX XXX
If it’s going to be forwarded to a mobile phone and you need the personal message on the mobile to answer the call you might need to put a timer of around 60 seconds. You can do so by pressing *60.
E.g. *71 04XX XXX XXX * 60
Toggle forward on and off.
Once you have set a Diversion Target like your mobile you can toggle between On and Off
Dial *73 for on and off.
If want to set a new Forward target you need to Dial *71 and enter a new number or extension.
To Undivert your extension
Dial *72
Parking a Call
Parking a call is the same as putting a call on hold, however the parked call can be picked up from any extension.
With a call in progress
Press a park line key – labelled Park Call 1, Park Call 2 etc.
Retrieving a Parked Call
- Lift hand piece
- Press required park line key – Labelled Park 1, Park 2 etc.
Alternatively
- Lift hand piece
- Dial park location 701, 702 etc
- Press # or Send soft key (optional)
Placing a Call on Hold
With a call in progress
Press Hold soft key.
Retrieving a Held Call
Lift hand piece
Press Resume soft key.
Alternatively
Press flashing line key (typically line key 1)
To View Call Log/History
Without lifting hand piece
Press History soft key
Use Navigation keys to scroll through list and highlight desired entry
To call highlighted entry press # or Call soft key
Changing Volume
The volume keys changes volume depending on the state the phone is in
- If hand piece is in use, adjusts hand piece volume.
- If speaker is in use, adjusts speaker volume.
- If headset is in use, adjusts headset volume.
- If phone is idle, adjusts ring volume.
Conference Call
With a call in progress
- Press Conference soft key.
- Dial telephone number of second party.
- Press # or Send soft key (optional).
- Announce conference when is call answered.
- Press Conference soft key to join calls.
Do Not Disturb (DND)
Press DND soft key
A DND indication will be displayed in the status bar when it is active.
NOTE: if you do not have voicemail activated for your extension, callers will get a busy/engaged tone when calling your extension.
To block your caller ID when dialling out
Block Caller ID once.
Dial *81
Wait for the announcement your caller ID is disabled.
Dial the number as normal.
Block Caller ID.
Dial *67
Wait for the announcement that the caller ID is Disabled.
Make call as normal. (The caller ID won’t show).
Unblock Caller ID
Dial *68
Accessing Extension Voicemail
Voicemail Notification
Typically voicemail messages are sent as an email and there is no notification on the handset
When a message has been left power indicator LED will flash and a VM icon will appear on status bar
Common Features
0 – Mailbox options
1 – Record unavailable message
2 – Record busy message
3 – Record name
4 – Record temporary message – Erase this message to return to unavailable message
5 – Change password
* – Return to main menu
1 – Play messages
First message will be played
4 – Play previous message
5 – Repeat current message
6 – Play next message
7 – Delete current message
Recording Voicemail Greetings
Personal
Press the envelope button your phone.
Press 0 at any point.
Press 1 at any point.
Record your greeting and when finished press #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
Non-Personal
If you are on site (e.g. greetday)
Press the Voicemail button of the greeting you would like to update.
Pin 0000
0
1
Record your greeting after the tone and when finished press #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
Recording Night Greeting
(From any phone on any site)
Dial *124
Mailbox number
Pin 0000
0
1
Record your greeting after the tone and when finished press #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
Recording Day Greeting
(From any phone on any site)
Dial *124
Mailbox number
Pin 0000
0
1
Record your greeting after the tone and when finished press #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
Recording IVR
How to Record IVR Greeting. (Over Ride).
Dial *303 (IVR Number)
Record greeting after the tone.
When finished dial #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
How to Record IVR Greeting. (Do Not Override).
Dial *301
Record greeting after the tone.
When finished dial #
Follow prompts (1 to Accept, 2 to Listen and 3 to Re Record).
(You will need to assign the recording to the IVR via the Portal)
Central Phonebook
Use this is to access a list of contacts that have been uploaded to the CloudPBX. Contact your administrator to update the central phonebook
Press Phonebook soft key
Scroll using Navigation keys
or
Search using number pad
Press Call soft key to call highlighted entry
Internal Extension List
Use this is to access a list of extensions on the CloudPBX
Press Internal soft key
Scroll using Navigation keys
or
Search using number pad
Press Call soft key to call highlighted entry
Site Extension List.
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